Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Art by Nadjah and are not fully satisfied, you have:
Seven (7) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork through a traceable method and provide us with the shipment’s tracking number.
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please call (985)860-3993 between the hours of 9:00 AM – 6:00 PM CDT Monday through Saturday or email nadjah@artbynadjah.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Step 3 – Arrange to send the packaged artwork directly back to the artist using a traceable shipping method. Be certain to select "Delivered Duty Paid" (DDP) when creating your shipping label. You are required to pay all fees including custom costs when returning artwork back to the artist. If DDP is not selected, the amount owed will be taken from your returned funds.
Step 4 – Email all shipping details including tracking number to nadjah@artbynadjah.com.
Once the piece safely reaches the artist, Art by Nadjah will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
- Art by Nadjah is not responsible for undelivered returns.
- Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please call (985)860-3993 between the hours of 9:00 AM – 6:00 PM CDT Monday through Saturday or email nadjah@artbynadjah.com to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to nadjah@artbynadjah.com
Step 4 - We will contact you to discuss next steps.
